As the owner of Samsung Galaxy J7 Sky Pro, it is essential for you to master each feature of the phone. You also need to know the basic troubleshooting action that you do when dealing with a minor issue with the phone.
Basic troubleshooting, as the name stated, is the basic action you can do to fix whatever problem with the phone.
When the phone starts acting out, perform these basic troubleshooting actions to fix it. This way, you don’t have to ask for help from a technician, which will cost you time and of course money.
How to Boot the Samsung Galaxy J7 Sky Pro into Safe Mode
Boot up Samsung Galaxy J7 Sky Pro into Safe Mode is the first troubleshooting action you need to know. In Safe Mode, the 3rd party app installed on the phone will be disabled temporarily.
It gives you clue whether any performance issue on the phone happens because there is a troubled 3rd party app or not.
A 3rd party app that was poorly built or didn’t fit well with the system will disturb the flow, thus causing a problem with the phone performance.
When you boot the phone into Safe Mode and the phone works exceptionally well, it shows you that one of those 3rd party apps is causing trouble and you need to disable or uninstall it to fix the problem.
Now, to boot Samsung Galaxy J7 Sky Pro into Safe Mode, please follow the guide below:
- Power off your device. Just hold the Power button and select the “Power Off” option.
- Press and hold Power button until Samsung logo appear on the screen.
- This is the tricky part. When Samsung logo appears on the screen release Power button and press Volume Downbutton immediately. Fail to do this mean you phone will boot back to normal mode and you have to repeat the process all offer again.
- Keep pressing Volume Down button until the phone finished it boot up process and you see the home screen is on.
- Notice the “Safe Mode” text written on the bottom left of the screen, which means the attempt to boot into Safe Mode was a successful one.
In Safe Mode, run the entire phone’s feature and function. Does everything work as it should be? Does the performance issue that shows up in standard operating mode make its appearance in this mode as well?
If everything runs well, you got a troubled 3rd party app on the phone and you just need to decide which one of it and get rid of it right away. If the same problem still shows up, you need to work on the other troubleshooting actions.
How to Boot the Samsung Galaxy J7 Sky Pro into Recovery Mode
Recovery Mode gives you the freedom to perform different kind of troubleshooting action that you can’t do from standard operating mode because that option is not available from that operating mode or because the phone won’t boot at all.
To boot Samsung Galaxy J7 Sky Pro into Recovery Mode, please follow the guide below:
- Turn off your Samsung Galaxy J7 Sky Pro. Press and hold Power button and select the “Power Off” option.
- Now, press and hold Power, Volume Up, and Home button in the same time.
- Keep pressing until you see the “Recovery Booting” written on the top of the screen and then release your hold on those buttons.
- Wait until the booting process is complete. During the booting, you may get message that warn you that the phone is entering “Recovery Mode”. Choose to continue with this process.
- Now you enter the Recovery Mode menu. Use Volume button to navigate through the available menu and highlight the one that you wish to perform.
- Press Power button to select the preferred action.
- When you are done with this mode, reboot the phone back to standard operating mode by choosing “Reboot System Now” option.
Evaluate everything in standard operating mode. If the problem still bothers you, then you may want to consider taking a different route to fix it.
How to Wipe Cache Partition the Samsung Galaxy J7 Sky Pro
Wipe cache partition refer to the act of erasing the entire cache partition. This particular action will clear any issue on the phone that happen because of bad and corrupted cache.
Here is the deal. The phone needs cache data so it can load an app or open your favorite website faster. But the amount of cache data will double overtime and it will crowd the entire system. That is not all, the cache data could get corrupted and it will make things get worse.
The logical solution is to wipe cache partition to clear the corrupted cache. Since cache data is only temporary data, you don’t have to worry about losing any valuable data.
The system on the phone will rebuild a new and clean cache data so there is no risk of doing this. You can perform this action as often as you want as a prevention action.
To wipe cache partition on Samsung Galaxy J7 Sky Pro, please follow the guide below:
- Boot your Samsung Galaxy J7 Sky Pro into Recovery Mode. In Recovery Mode, you have the access to perform wipe cache partition action.
- In Recovery Mode, the touchscreen is not working. Navigate your way through the menu by using Volumebutton.
- Use Volume button to move between the menu and highlight “Wipe Cache Partition” option.
- Press Power button to select this option and wait for the process to complete.
- When it’s done, find the “Reboot System Now” option and use Power button to choose it. It should bring the phone back to standard operating mode.
If the problem still persists, then you obviously need to work on different thing. But make sure to perform the basic troubleshooting first. It will help you to deal with minor issue or at least point you in the right direction.
How to Hard Reset Samsung Galaxy J7 Sky Pro
Factory reset, or sometimes it called hard reset, is a popular troubleshooting action that people do when their phone run into some problem that can’t be fixed with basic troubleshooting.
Factory reset refers to the type of thing that will bring the phone back to its original factory setting.
When you perform this action on your Samsung Galaxy J7 Sky Pro, you will find that the entire setting of the phone will change to the one that meets you when you activated the phone for the first time.
Everything will go back just like when it was fresh out of the box, it means no downloaded data, no saved files and of course no 3rd party app.
Method 1: Hard Reset Samsung Galaxy J7 Sky Pro (Powered On)
- Go to “Settings > General Management” on your device.
- Find the “Reset” option among the available menu and tap on it.
- You will find more option, and you need to find “Factory Data Reset” and then tap on it.
- At the bottom, you will see the option of “Reset“, tap on this option as well.
- One more thing, tap on the “Delete All” option and now the factory reset will begin.
- Once the factory reset process is complete, the device will turn back on automatically.
The above method works well if you can access your Galaxy J7 Sky Pro settings, but if you find that you can’t access the menu due to frozen or unresponsive phone, work it out with the second method.
Method 2: Hard Reset Samsung Galaxy J7 Sky Pro (Powered Off)
- Turn OFF your Samsung Galaxy J7 Sky Pro completely.
- In the same time, press and hold Power button, Home button and Volume Up button for several seconds.
- Release Power button only when Samsung logo appear on the screen.
- Release the rest button when Android logo appear, the recovery menu will appear.
- Choose “Wipe Data / Factory Reset” option using Volume button and Power button to select it.
- Choose “Yes — delete all user data” to confirm the whole operation.
- Select “Reboot System Now” when it has complete.
With all that said, factory reset will wipe out everything that was not there in the first place. It means you have to back up everything that you want to keep before you choose to factory reset the phone.
How to Force Restart a Frozen Samsung Galaxy J7 Sky Pro
Nothing is annoying than having your Samsung Galaxy J7 Sky Pro frozen or unresponsive while you are in the middle of something. The phone got stuck on the current screen and you can’t make it work.
What are you going to do about it? Do you wait for the phone become responsive once more, which may take a while, or do something about it?
If you want to do something about it, the best thing you can do is force restarting it. Force restart the phone and has the phone ready to use once more.
How do you force restart Samsung Galaxy J7 Sky Pro? There are two methods you can work here:
First, all you need to do is open the back casing, take out the battery, press Power button for one minute to drain trapped current, place the battery back, and turn it on. This is a very popular method that was used long before smartphone was invented and people still use the regular feature phone.
Or, you can go for the second method. In this method, you don’t have to pull out the battery. You need to press Powerbutton and Volume Down button at the same time and keep it for 5 to 10 seconds. When the phone is off, release the buttons and wait for the phone to boot back into standard operating mode.
Both options are so easy to do. When the phone has turned back on, it should work flawlessly. The reason why force restart the phone will fix this issue is that when you restart it, any glitch causing the problem in the first place will be wiped out.
How to Take a Screenshot on Samsung Galaxy J7 Sky Pro
Learn how to take a screenshot on Samsung Galaxy J7 Sky Pro as well as the available options about the screenshot you had taken and how to use it to your advantage.
Taking a screenshot on Samsung Galaxy J7 Sky Pro is easy. You can master it in no time and experiment with it. Once you take a screenshot, there are plenty options available where you can use it to your advantage.
Now, to take screenshot on Samsung Galaxy J7 Sky Pro you need to do this:
- Prepare the screen you want to capture and make sure it was clean without any obstruction.
- Press Power button and Home button at the same time until white flash appears on the screen.
- View the screenshot from Gallery > Albums > Screenshot. Tap the screenshot to open it.
It was that easy. You may have to practice for a couple of times to make sure you press both buttons at the same time to get the result you want. Once you master it, you can take as many screenshots as you want.
When you view the screenshot, you will find several options that you can play with. On the bottom of the screen, the options are: Share, Edit and Delete. Tap on the preferable options and proceed from there.
You can edit it using the picture editor before share the screenshot using the available method and application installed on the phone, or you can delete it if you don’t like it.
How to Fix Samsung Galaxy J7 Sky Pro that Won’t Turn On
When your Samsung Galaxy J7 Sky Pro refuse to turn on, do not panic. There are several possible causes for this issue and by addressing each of it, you will find the solutions and have the phone turn back on.
1. Running out of battery
When was the last time you charge the battery of your Samsung Galaxy J7 Sky Pro? Seriously, charge the battery for a couple of minutes before you try to turn it on. It should solve the problem right away.
2. Crashed firmware
Crashed firmware is another possible cause of this issue. Firmware crashed could block the signal to the system when you press the Power button in order to turn it on.
In this case, force reboot the phone will do the job to fix this problem. Take out the battery and press Power button for one minute to drain trapped electricity in the capacitor. After that, put the battery back and turn it on.
3. Problem with 3rd party app
A broken 3rd party app could be the source of your problem. But how do you know if it caused by 3rd party app or not? Simple, boot the phone into Safe Mode.
If you can boot the phone into Safe Mode, it is obvious that one of those 3rd party apps is the source of the problem. Get rid of the potential troublemaker app and you can turn on the phone once more.
4. Firmware issue
If you can’t boot the phone into Safe Mode, boot it into Recovery Mode. The firmware of the phone won’t be loaded in Recovery Mode, so if you can boot the phone in this mode, you got firmware problem.
In this case, take the phone to a technician or better yet, Samsung’s technician to get it fix. When you are running out of options, better take the phone and have professional people to look at it and fix the problem for you.
How to Fix Samsung Galaxy J7 Sky Pro that Won’t Charge
When a Samsung Galaxy J7 Sky Pro won’t charge, there are a couple of things to try to fix this issue. In most cases, this is not a huge problem and you can fix it easily.
Try the following suggestion to deal with this problem and when nothing works, take the phone to a technician to get it fix professionally.
Use different outlet just in case the outlet you use to charge currently is not working.
Restart the phone. Restarting the phone will clear system crash and glitches on the system. This is a recommended action when dealing with various kind of issue on a smartphone and this is definitely worth to try in this situation. It is possible that a glitch in the system blocking the charging process by tricking the phone to think that it already has full battery and it didn’t require charging.
Check for any broken part on the charging equipment. Charging equipment usually consists of an adapter and USB cable. If one of them was broken, replace it before you can charge the phone. The easiest way to check the adapter and USB cable functionality is by using different adapter and cable. If you can charge the phone using different adapter and cable, you know exactly what causes the problem in the first place.
You also need to check for any debris or dust in the USB port. No matter how small it was, debris and dust could block the current thus makes the phone won’t charge.
Check the entire part of the charging equipment including the pin and connector to make sure everything is in order. When you already try everything above and the phone still won’t charge, a trip to a technician is in order to find out the real cause of the problem and to fix it accordingly.
How to Fix Samsung Galaxy J7 Sky Pro Screen Won’t Auto Rotate
You must be already familiar with auto rotation feature on Samsung Galaxy J7 Sky Pro. This is a common feature that can be found on all type of smartphone this day. It will rotate the screen automatically depending on the phone orientation.
It works great because you don’t have to tinker with the setting when you want to change the screen rotation to accommodate your need such as when you want to view a photo or watching a video.
But it is possible that the auto rotation feature didn’t work as it should be. When you notice that the Samsung Galaxy J7 Sky Pro won’t auto rotate, try the following suggestion:
Check for the auto rotation setting and make sure it was turned on. Swipe down the screen to bring notification panel and quick setting in view. Look for the auto rotation icon and tap to enable it. After that, give it a try and see whether it already work or not.
Restart the phone. If you already enable the feature and still it didn’t work try restarting the phone? System crash and glitches could block the feature from working properly including this feature. Restart the phone and test this feature once more.
What if nothing works? You already enable the feature and restart the phone but it still didn’t work. The Samsung Galaxy J7 Sky Pro screen didn’t rotate automatically no matter what you do.
If that is the case, you are dealing with hardware failure. The sensor that detects the phone movement is not working properly. This is serious thing and you should not attempt to fix it by yourself.
The best thing you can do is to take the phone to a technician to take a closer look and determine the real cause of the problem. After that, they can take the proper course of action to fix this issue once and for all.
How To Fix “Unfortunately Google App Has Stopped” on Samsung Galaxy J7 Sky Pro
One of the most annoying things that could happen when you are working on something on your Samsung Galaxy J7 Sky Pro is when “Unfortunately Google App has stopped” text show up on the screen right after the app stop working. It means you have to re-open the app and start it all over again.
This is a common issue and it happens not only on Samsung Galaxy J7 Sky Pro but also on other smartphone as well. Thankfully, there are a couple of things you can do to fix this issue.
1. Clear app cache
Clear app cache will clear temporary data within the app. It won’t erase any valuable data such as account or app progress. If the problem caused by bad cache, this simple thing will solve the issue instantly. To clear app cache, go to “Settings > Apps”. Tap the name of the app, and then tap “Clear Cache.”
2. Update the app
Go to Google Play Store and update the troubled app. The newest version works better than the previous one so it worth to try.
3. Restart the phone
Restart the phone and clear system crash and glitches that may cause the problem in the first place. You could restart the phone to fix plenty of minor issue with the phone and it is worth to try.
4. Turn off the phone completely
Why not turn off the phone? It deserves some time to rest and it may even work to fix this issue for good.
5. Factory reset
Should nothing work and the problem keep showing up, try factory reset. Take precaution by backup everything so you won’t lose any of it. Keep it as last resort because it takes some works to do.
Those are the list of things you can do when dealing with this issue and hopefully it won’t bother you anymore.