How to Fix Samsung Galaxy Note 8 Problems (Complete Troubleshooting)

Learn about the complete troubleshooting action to fix a performance issue on Samsung Galaxy Note 8 include how to boot the phone into Safe Mode, Recovery Mode and Wipe Cache Partition.

Dealing with a performance issue on a smartphone such as Samsung Galaxy Note 8 was never a fun experience. But luckily, there are already trusted and fool-proof troubleshooting actions that will solve those issues.

Page Contents:

Basic Troubleshooting
User Manual
Hard Reset
Tutorials

Basic Troubleshooting

When dealing with performance issue such as slow performance, the phone won’t respond, the phone keeps shutting down and another issue, always start with the basic troubleshooting. The basic troubleshooting action on Samsung Galaxy Note 8 is Safe Mode, Recovery Mode and Wipe Cache Partition.

Samsung Galaxy Note 8 Safe Mode

Boot the phone into Safe Mode is the first basic troubleshooting action to try. The idea of this action is to find out if the performance issue on the phone caused by 3rd party app or not.

In Safe Mode, 3rd party app will not be loaded so it won’t bother the original system. If the app is the source of the problem, the same problem won’t happen in Safe Mode.

To boot Samsung Galaxy Note 8 into Safe Mode, please follow the guide below:

Power off the Galaxy Note 8. Just hold the Power button and select the “Power Off” option.
Press and hold Power button until Samsung logo appear on the screen.
This is the tricky part. When Samsung logo appears on the screen release Power button and press Volume Down button immediately.
Keep pressing Volume Down button until the phone finished it boot up process and you see the home screen is on.
Notice the “Safe Mode” text written on the bottom left of the screen, which means the attempt to boot into Safe Mode was a successful one.

In Safe Mode, check the phone performance. It means run everything that you have in there. Use the phone as you use to. Does everything run perfectly or do you notice any glitch and issue such as the one that shows up in standard operating mode?

If everything works normal, you had found out that one of those 3rd party apps is causing the whole trouble. Find the app and uninstall it. It could be the latest app that you had just installed or the app that you had just updated.

This is the downside of this method because you can’t pinpoint the app that causing trouble. All you can do is guess around. It may take a couple of tries to find the real troublemaker but it is definitely beat the process of looking for the source of the issue from the whole part of the system.

Once you are finished in Safe Mode and want to check how it goes, you can go back to the standard operating mode by reboot the phone as usual.

Samsung Galaxy Note 8 Recovery Mode

If the same issue keeps happening in Safe Mode, you need to boot the phone into Recovery Mode. The system only load the essential aspect, the firmware is not included, to boot into Recovery Mode. In this mode, you can choose to perform different things such as factory reset, wipe cache partition and perform software updates.

If you suspect that bad cache is causing the trouble, you can wipe cache partition from Recovery Mode. You can also perform a factory reset to bring the phone setting back to factory default setting, where it solved most problems.

To boot Samsung Galaxy Note 8 into Recovery Mode, please follow the guide below:

Turn off the Galaxy Note 8. Press and hold Power button and select the “Power Off” option.
Now, press and hold Power, Volume Up, and Bixby button in the same time.
Keep pressing until you see the “Recovery Booting” written on the top of the screen and then release your hold on those buttons.
During the booting, you may get message that warn you that the phone is entering “Recovery Mode”. Choose to continue with this process.
Now you enter the Android Recovery Mode menu. Use Volume button to navigate through the available menu and highlight the one that you wish to perform.
Press Power button to select the preferred action.
When you are done with this mode, reboot the phone back to standard operating mode by choosing “Reboot System Now” option.

In Recovery Mode use Volume button to move from one option to another because you can’t use the touch screen. Use it to highlight the options you want to perform and later, press Power button to select and start the process.

You can go back to the standard operating mode when you already finished in Recovery Mode by choosing the “Reboot system now” option and press Power button to select it.

Samsung Galaxy Note 8 Wipe Cache Partition

Wipe cache partition is part of basic troubleshooting action that you can perform on Samsung Galaxy Note 8. This is because wipe cache partition could help to solve performance issue caused by bad and corrupted cache easily.

You need to understand that the phone will store temporary data called cache, which is bits and pieces of data from the app you use and the website you visit.

It helps the system to launch the app and open the web faster and smoother. But sometimes, these data goes out of control, become cluttered and corrupted. When it happens, the entire system will be affected. That is the reason why clearing cache will solve the issued caused by all those bad caches.

To wipe cache partition on Samsung Galaxy Note 8, please follow the guide below:

Boot the Galaxy Note 8 into Recovery Mode.
Use Volume button to move between the menu and highlight “Wipe Cache Partition” option.
Press Power button to select this option and wait for the process to complete.
When it’s done, find the “Reboot System Now” option and use Power button to choose it. It should bring the phone back to standard operating mode.

When the phone has booted into the standard operating mode, check for the phone performance. Does everything work okay now? Does the same issue that happens before still bother you? If the whole issue caused by bad cache, the problem should be gone by now.

Those are the basic troubleshooting that everyone can try. These basic troubleshooting action works to solve most issue with phone performance. But there are times that those actions didn’t solve the issue. In that case, a more advanced troubleshooting action such as factory reset is the only thing that people can do.

Sometimes, a professional help from a technician is in order especially if the problem caused by hardware malfunction of software issue. That kind of issue required more attention that a technician can give. The idea here is to try to perform simple and basic troubleshooting on your own before going to a service center for professional help.