Get help with Amazon Fire tablet setup and Wi-Fi connection issues.

Which Fire Tablet Do I Have?

Discover what Fire tablet model you own by checking your device settings:

  1. Open the Settings menu.
  2. Select Device Options.
  3. Your device model is listed under Device Model or About Fire Tablet.

Fire Tablet Software Updates

Fire tablet devices automatically download software updates when connected to the internet. These free software updates include general improvements and performance enhancements.

Adjust the Screen Brightness of Your Fire Tablet

Keep pace with changes in your environment by dimming or adjusting your tablet’s screen:

  1. Select Display from the Settings menu.
  2. Select Brightness Level and use the slider to adjust your screen’s brightness.

Adjust the Timeout of Your Fire Tablet Screen

Preserve battery by controlling how long your screen stays on when not in use:

  1. Select Display or Display & Sounds from the Settings menu.
  2. Then select Display Sleep or Sleep.
  3. Select how many seconds or minutes your screen stays on when not in use.

Note: Tap the power button to wake your tablet from Sleep Mode.

Adjust the Volume on Your Fire Tablet

Follow these suggestions to control your tablet’s volume:

  • Use the physical volume buttons on your device.
  • Adjust the volume in Settings by navigating to Sound or Sound & Notification and adjusting the volume slider.

Having trouble? If you can’t adjust volume, restart your device.

Restart Your Fire Tablet

Solve intermittent issues by rebooting your device:

  1. Press and hold the power button for up to three seconds until you see a shutdown request message.
  2. Select OK and your device turns off.
  3. Press the power button for two to three seconds to turn it back on.

Connect Your Fire Tablet to Wi-Fi

Access Wi-Fi by following these steps:

  1. Open the Settings menu.
  2. Set Airplane Mode to Off.
  3. Set the toggle next to Wi-Fi Mode to On.
  4. Select the network you want to connect to.
  5. A lock icon means that you need a Wi-Fi password: enter your Wi-Fi password then select Connect.

Get Support Registering Your Fire Tablet

Having problems registering your Fire tablet to your Amazon account? Incorrect device time, outdated software or incorrect passwords are often the cause.

  1. Confirm that your device displays the correct time at the top of the screen.
  2. Check that your device has the latest software version: From the Home screen, select All Settings > Device Options > System Updates. If available, click on the option to UPDATE.
  3. Make sure your device is connected to a Wi-Fi network.
  4. Make sure you’re registering your device to the correct Amazon account.

Tip: If you have multiple accounts, validate your login credentials on a different device. Navigate to the Amazon website on a web browser and sign into your account.

Resolve Startup Issues on Your Fire Tablet

Restart your device to fix a frozen or looping screen during startup.

Before restarting, charge your device for at least 30 minutes with an Amazon-branded power adapter.

  1. Hold the power button down for 40 seconds or until your device shuts off. If a pop-up appears with the option to restart, keep holding down the power button until it shuts off.
  2. After your device is powered off, press the power button for two seconds to turn it back on.

Set Up Email on Your Fire Tablet

Set up the Email app on your tablet using information from your existing email account:

  1. Select the Email app from the Home screen.
  2. Enter your email address then select Next.
  3. Enter the password for your existing email account then select Next.
  4. After configuring your email account select Go to Inbox.

Set the Time on Your Fire Tablet

Setting the local time on your device can prevent issues during the device registration:

  1. Connect your device to a Wi-Fi network.
  2. From the Home screen, select All settings > Device Options > Date & time.
  3. Check the device time at the top of the screen to make sure it displays your local time.
  4. Disable the option Automatic time zone.
  5. Wait for 5 seconds and enable the option Automatic time zone back again.
  6. Check the device time to make sure it displays your local time.

Tip: If the time didn’t update properly, restart your device and try these steps again or select your time zone manually.

How Can I Customize Bluetooth Keyboard Shortcuts?

Choose which app the email and file folder keys open on your “Made for Amazon” Bluetooth keyboard for Fire tablet.

Note: If you have a new Fire HD 10 (11th Generation), you’re prompted to download the latest available update to use this feature.

  1. Open Settings.
  2. Select Device Options.
  3. Select Keyboard & Language.
  4. Select Physical Keyboard.
  5. Select Email Shortcut Key or Files Shortcut Key, then select any listed app on your device to assign it to the key.

Reset Lock Screen Password or PIN on Your Fire Tablet

Forgot your lock screen password or parental controls PIN? Reset it directly from the lock screen on your device.

Your device must be connected to the internet to reset your lock screen password or PIN:

  1. From the lock screen on your Fire tablet, enter the wrong password or PIN five times.
  2. Choose Reset Your PIN from the on-screen notification.
  3. Enter your Amazon account password, then tap Continue.
  4. Enter a new PIN or Password, then tap Finish.

Remove Ads from Your Device

Change your mind about ads and sponsored screensavers? Unsubscribe from this service with a one-time charge to remove them from your device.

Important: Your 1-Click payment method is charged for a one-time payment when you unsubscribe from ads and sponsored screensavers.

  1. Go to Manage Your Content and Devices (
  2. Select Devices, and then select your device.
  3. Under Special Offers, click Remove offers. A pop-up window then displays the price to remove ads. Select End Offers and Pay the Fee to proceed.

Amazon Fire Tablet User Guide: