Complete troubleshooting actions to try when you are dealing with a performance issue on Essential Phone PH-1, where each troubleshooting action deal with a different cause of the issue.
What is the first thing that you will do when your smartphone, or in this case an Essential Phone PH-1 having a performance issue? Do you go straight to a repair shop and have a technician to fix the problem for you? Or do you prefer to do something that may fix the issue without having to bother for taking a trip to the nearest repair shop?
Before you go to see a technician about the problem with you Essential Phone PH-1, why don’t you try this basic troubleshooting? Basic troubleshooting is the basic action that could help to fix different type of performance problem. Want to know more? Keep reading to find out.
Essential Phone PH-1 Safe Mode
Safe Mode is a simple and effective basic troubleshooting that is worth to try. In Safe Mode, the entire 3rd party app will be disabled. The system of your Essential Phone PH-1 won’t load any of those additional apps.
These particular actions will help you to pinpoint the cause of the performance issue with the phone. If 3rd party apps that you had in your phone responsible for the problem, you will see huge difference in Safe Mode. In Safe Mode, the 3rd party app won’t be loaded, which means if one of those apps is causing the problem in standard operating mode, it can’t do the same in this mode.
When you activate Safe Mode, use the phone as usual. Watch for any sign of problem, the same sign that you see in standard operating mode. Does it show up or not? If nothing shows up, you know that you got at least one 3rd party app that you need to get rid of.
But first, you need to know how to boot Essential Phone PH-1 into Safe Mode. Here is how:
- Go to Home Screen
- Press and hold “Power” key until “Power menu” appears on the screen
- Release Power key. Tap and hold “Power Off” option
- A message will appear, telling you that this action will boot the phone into Safe Mode. Tap OK
- The phone will start to reboot and enter Safe Mode
When you are done in Safe Mode, you can go back to standard operating mode. How? Just press and hold “Power” key until power menu appears and choose “Restart”.
Essential Phone PH-1 Recovery Mode
The second basic troubleshooting that you must try is Recovery Mode. Recovery Mode itself will not solve performance issue with the phone. It only helps you to enter a special mode, where you can do things to fix the problem.
In Recovery Mode you can apply the latest update, view specific information such as IMEI number; factory resets the phone and wipes cache partition. This particular mode is very helpful especially if the phone won’t boot normally.
You need to know how to boot your Essential Phone PH-1 into Recovery Mode. Here is how to do it:
- Power off the phone
- When the phone is already off, wait for 30 seconds
- After 30 seconds, press and hold “Volume Down” and “Power” key at the same time
- Press those two buttons and keep it that way until you feel vibrations, after that release them
- The phone will boot into “Fastboot mode” or “Bootloader”
- Use Volume key to select “Recovery Mode”
- After that, press Power key to confirm the process of booting into Recovery Mode
- Shortly, a green Android robot with “No Command” text will appear on the screen. Press and hold “Power” key, and shortly after that, press “Volume Up” key as well. It will take the phone into Recovery Mode
Now, when you are done in Recovery Mode, look for “Reboot system now” option to take you back into standard operating mode. It is a little complicated to boot your Essential Phone H-1 into Recovery Mode. You need to practice it first so you can remember which button to press and when to press it. This way, when the need arises, you can boot the phone into Recovery Mode easily.
Essential Phone PH-1 Wipe Cache Partition
As it mentioned before, activating Recovery Mode on Essential Phone PH-1 Recovery Mode won’t solve the performance issue, but it will take you to the place where you can do things to solve the problem. One of the things you can do in Recovery Mode is wiping cache partition.
What is wipe cache partition and how it can help with the issue you are having with Essential Phone PH-1?
A smartphone such as Essential Phone PH-1 will store bits and pieces of data from the app you had, from the website you often visit and from various activities you do with the phone. The bits and pieces of data were stored to help the system able to perform all those activities faster. When you visit your favorite website, the system on your phone will use cache data to launch the site faster. Basically, cache data makes things easier.
But when cache data got clogged in cache partition, it may get corrupted. When it does, it will affect the entire system and cause problems. When you wipe cache data, the troubled cache will be gone and so does the problem.
Wipe cache partition is safe to do. It won’t erase actual data that you had on the phone, so there is no worry in there. How do you wipe cache partition on Essential Phone PH-1? Here is how to do it:
- Boot the phone into Recovery Mode
- In Recovery Mode, use “Volume” button to move up and down, and to highlight the menu
- Highlight the “Wipe cache partition” option
- Press “Power” key to select this option and wait for it to complete the process
Now, boot the phone back into standard operating mode and analyze the performance. Does the same problem that bothers you before is still around? If it’s not, you know that you take the right troubleshooting action.
It is essential for you to learn about basic troubleshooting on Essential Phone PH-1. This way, you can take immediate action whenever the phone is having a performance issue and have it work normally once more.
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